John Baxendale

Founder & Vision Architect, Trilby AI

Bridging Property Management Experience with AI Innovation

After seven years navigating the daily realities of facilities management and procurement, John Baxendale recognised a fundamental problem: talented property professionals were drowning in manual processes instead of focusing on what they do best. With 63% of the industry still relying on paper-based systems, he saw an opportunity to make a real difference.

That insight led to the creation of Trilby AI—a specialised consultancy dedicated to helping property managers harness AI automation to reclaim their time and sanity.

Deep Industry Understanding Meets Cutting-Edge Solutions

John's approach is grounded in genuine experience. He's lived through the compliance headaches, felt the frustration of outdated systems, and witnessed firsthand how administrative burden can crush team morale. This isn't theoretical knowledge—it's hard-earned wisdom from years spent in the property trenches.

Now, he's channelling that understanding into practical AI solutions. Whilst others offer generic automation, John designs bespoke systems that address the specific pain points property professionals face every day.

The Human-Centred Approach

At Trilby AI, technology serves people, not the other way around. John believes that the best AI implementations are the ones teams actually want to use. His methodology focuses on:

• Real-World Application: Solutions built around actual property management workflows

• Ethical Implementation: AI that enhances human capability whilst preserving personal connection

• Practical Integration: Technology that fits seamlessly into existing operations

• Clear Communication: Complex concepts explained in straightforward, actionable terms

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Proven Methodology, Ready for Scale

Through extensive research and pilot testing, John has developed automation frameworks capable of reducing administrative workload by 25-35%. His systems address the core inefficiencies that plague property operations—from compliance tracking to tenant communication.

A former colleague noted John's "organisation coupled with drive and determination" were key to successfully launching a new office. Those same qualities now drive his mission to help property businesses break free from operational bottlenecks.

Your Partner in Transformation

John founded Trilby AI because he understands the daily struggles of property management. He's not just another tech consultant—he's someone who's walked in your shoes and knows exactly where they pinch.

If you're ready to explore how AI could transform your operations, John brings both the technical expertise and industry insight to make it happen. His goal isn't just to implement technology—it's to give you back the time and energy to focus on growing your business and serving your clients.

Ready to Start the Conversation?

Property management doesn't have to mean drowning in paperwork. Connect with John to discover how tailored AI solutions could revolutionise your operations whilst keeping the human touch that makes your service exceptional.John Baxendale

Founder & Vision Architect, Trilby AI